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Do you need information or advice about Direct Payments?
Our Direct Payment Support Service (DPSS) can help you by:
- Providing information to help you decide if Direct Payments are right to you
- Explaining how Direct Payments work and your responsibilities
- Supporting you to receive your Direct Payment funding
- Supporting you to recruit a personal assistant (PA) or find an agency
- Helping you to budget your Direct Payments and keep records
- Offering advice and information about managing and training your staff
- Arranging peer support events and networks that you can get involved in
Who can use the Direct Payments Support Service (DPSS)?
- People receiving Direct Payments in the Bristol local authority area; including disabled people, carers, parents of disabled children and disabled parents.
- Parents and carers of disabled children in the South Gloucestershire local authority area
- Anyone thinking about receiving a Direct Payment who would like to find out more about the support that our DPSS can provide
- Health and Social care practitioners who would like to know more about the support that our DPSS can provide to Direct Payment recipients
- Where ever you live in the South West we may be able to provide you with Direct Payments support; contact us to find and more
For lots more information and FAQ's (frequently asked questions) about Direct Payments and the support WECIL offers please click here
For Direct Payments guides and publications please click here
How do I contact the Direct Payment Support Service (DPSS)?
- Telephone the Support Line: 01173 772734
- Our lines are open Monday - Friday between 1pm and 4pm (every effort is made to answer calls outside these hours)
- Email: dpsupport@wecil.co.uk
Testimonials from Direct Payment Service Users
- "I'm so happy to be on Direct Payments......I feel such an enormous weight and stress has been taken off my shoulders....thank you!" Direct Payment Recipient, Bristol (disabled person)
- "Direct Payments are amazing, it made all the difference to my life, I didn't know it existed, had it not been for WECIL. My advisor from WECIL has been amazing, she made sure I knew how to do the forms, the criminal record bureau checks, insurance etc. I was young with three young disabled children, I didn't know which way to turn and was so frustrated. I can't descibe the difference it has made to my life. Direct Payment recipient, Bristol (parent of disabled children)"
- "Over the last 2 years, my advisor from WECIL has given me guidance and tremendous support through the process of finding and employing the right person. She has enabled me to find my way around the system of Direct Payments and all the various forms that go with it. Whenever I have spoken to my advisor, or have needed guidance, she has always offered me patience and kindness....provided support and encouraged me through my nervousness. Direct Payment recipient (disabled person)


How is the Direct Payment Support Service funded?
- In Bristol the DPSS is funded by Bristol City Council
- In South Gloucestershire the DPSS is funded by South Gloucestershire Council
- Other Local Authorities can spot purchase our DPSS for individuals in their area
- Disabled people and carers can directly purchase support from the DPSS
For lots more Information and FAQ's (frequently answered questions) about Direct Payments and the DPSS please click here
